Troubleshooting Call Drops on Your Samsung Galaxy? Here's How to Fix It

Table of Contents

• 1. Restart Your Samsung Galaxy Phone¶
• 2. Check the Phone Signal Strength¶
• 3. Rule out Network Issues with Your Provider¶
• 4. Toggle Airplane Mode On and Off¶
• 5. Enable Wi-Fi Calling¶
• 6. Enable Auto Select for Network Operators¶
• 7. Remove and Reinsert the SIM Card¶
• 8. Clear the Phone App Cache¶
• 9. Reset Network Settings¶
• 10. Check for Software Updates¶
• 11. Contact Your Telecom Operator¶

Experiencing dropped calls on your Samsung Galaxy phone can be incredibly frustrating. It disrupts conversations, can lead to missed important information, and generally diminishes the seamless communication experience we expect from our smartphones. Many Samsung Galaxy users have reported encountering this issue, ranging from occasional interruptions to frequent call terminations. If you are among those plagued by this problem, rest assured that there are several troubleshooting steps you can take to identify and resolve the cause of call drops.

This guide provides a detailed walkthrough of effective methods to fix call drop issues on your Samsung Galaxy smartphone. We will explore a range of solutions, from simple quick fixes to more in-depth settings adjustments, empowering you to regain stable and uninterrupted calls. Let’s delve into the steps to troubleshoot and eliminate call drops on your Samsung Galaxy device.

1. Restart Your Samsung Galaxy Phone¶

The first and often simplest solution to a multitude of tech problems, including call drops, is to restart your Samsung Galaxy phone. Think of your smartphone like a mini-computer; it runs various processes and applications continuously. Over time, these processes can encounter minor glitches or temporary software conflicts that might manifest as call drops.

A restart effectively closes all running applications and clears temporary system memory, giving your phone a fresh start. This process can resolve minor software hiccups that might be contributing to call drops. While call drops aren’t always directly caused by bugs or glitches, a restart is a quick and non-invasive first step that can often resolve the issue. Before proceeding to more complex troubleshooting, make sure to perform a simple restart of your Samsung Galaxy phone. It’s a surprisingly effective fix for many common smartphone problems.

2. Check the Phone Signal Strength¶

One of the most common culprits behind dropped calls is poor phone signal strength. Your Samsung Galaxy phone relies on a stable connection to your mobile network to maintain a call. When the signal is weak or fluctuates significantly, it can lead to call instability and eventual disconnection.

Observe the signal strength indicator on your phone, typically located at the top of the screen. If you consistently see a low signal bar count, especially during calls, it strongly suggests that signal weakness is contributing to your call drop issues. Factors like your location, building materials, and even weather conditions can impact signal strength. If you notice a weak signal, try moving to a different location, ideally outdoors or near a window, to see if the signal improves. Once you are in an area with stronger signal strength, attempt to make a call to see if the issue persists. Ruling out poor signal strength as the cause is a crucial step in diagnosing call drop problems.

3. Rule out Network Issues with Your Provider¶

While poor signal strength is a frequent cause of call drops, it’s important to consider that the problem might not be solely on your end. Network issues with your telecom provider can also lead to call disruptions. Mobile networks, like any complex infrastructure, can experience temporary outages or technical difficulties.

These issues can range from scheduled maintenance to unexpected network congestion or equipment malfunctions. If your provider is experiencing problems in your area, it can directly impact call quality and stability, resulting in dropped calls even if your signal strength appears adequate.

To investigate this possibility, reach out to friends or family members who use the same network provider and are in your vicinity. Inquire if they are also experiencing call drop issues or other network-related problems. Alternatively, you can check your telecom provider’s website or social media channels for service outage announcements. If it turns out that there is a widespread network issue, the solution is to contact your telecom provider directly and report the problem. They will be able to provide information on the estimated resolution time and work to restore stable network service.

4. Toggle Airplane Mode On and Off¶

A quick and often effective trick to refresh your phone’s network connection is to toggle Airplane Mode on and off. Enabling Airplane Mode instantly disables all wireless communication on your Samsung Galaxy phone, including cellular, Wi-Fi, and Bluetooth. This effectively cuts off your phone’s connection to the mobile network.

When you then disable Airplane Mode, your phone is forced to re-establish connections to all these networks, including the cellular network. This process can help resolve temporary glitches in the network connection that might be causing call drops. Think of it as a quick reset for your phone’s radio communications.

To use this method, swipe down from the top of your Samsung Galaxy phone screen to access the notification panel. Look for the Airplane Mode icon (usually an airplane symbol) and tap it to turn it on. Wait for about 30 seconds to a minute to ensure all connections are fully disabled. Then, tap the Airplane Mode icon again to turn it off. Your phone will now attempt to reconnect to the cellular network. Make a call to check if toggling Airplane Mode has resolved the call drop issue.

5. Enable Wi-Fi Calling¶

Wi-Fi Calling is a valuable feature, especially for users who live or work in areas with weak cellular signal coverage. It allows you to make and receive phone calls over a Wi-Fi network instead of relying solely on the cellular network. If you frequently experience call drops due to poor signal strength at home or in your office, enabling Wi-Fi Calling can be a game-changer.

When Wi-Fi Calling is enabled, your Samsung Galaxy phone will prioritize using a Wi-Fi network for calls when available. This not only improves call quality in areas with weak cellular signals but can also reduce call drops significantly. Most modern smartphones, including Samsung Galaxy devices, support Wi-Fi Calling, but it might need to be enabled in your phone’s settings. Availability and functionality of Wi-Fi Calling also depend on your mobile carrier and plan, so ensure your carrier supports this feature.

Here’s how to enable Wi-Fi Calling on a Samsung Galaxy phone:

1. Open the Settings app on your Samsung Galaxy phone.
2. Tap on Connections.
3. Look for Wi-Fi Calling and toggle the switch to the On position.

Once enabled, your phone will automatically attempt to use Wi-Fi for calls when you are connected to a Wi-Fi network. You may see a “Wi-Fi Calling” indicator in the status bar when this feature is active.

6. Enable Auto Select for Network Operators¶

In areas with multiple network operators, your Samsung Galaxy phone typically automatically selects the network it deems strongest or most suitable. However, sometimes, this automatic selection might not be optimal, leading to connectivity issues and potential call drops. Enabling Auto Select for Network Operators ensures that your phone is actively seeking and connecting to the best available network in your location.

By enabling this feature, you are essentially allowing your phone to continuously scan for and latch onto the strongest and most reliable network signal, even if it means switching between different network operators (if available and permitted by your plan). This can be particularly helpful if you are in an area where network coverage from your primary operator is inconsistent.

Here’s how to enable Auto Select for Network Operators on a Samsung Galaxy phone:

1. Open the Settings app on your Samsung Galaxy phone.
2. Tap on Connections.
3. Tap on Mobile Networks.
4. Tap on Network Operators.
5. Select Select Automatically. If it’s already selected, you can try toggling it off and then back on to refresh the setting.

With Auto Select enabled, your phone will dynamically choose the best available network operator, which can improve call stability and reduce the likelihood of dropped calls.

7. Remove and Reinsert the SIM Card¶

While less frequent, a misplaced or improperly seated SIM card can sometimes be the unexpected cause of call drops on a Samsung Galaxy phone. The SIM card is crucial as it authenticates your phone on the mobile network and stores your subscriber information. If the SIM card is not making proper contact with the phone’s internal reader, it can lead to intermittent connectivity issues, including dropped calls.

Removing and reinserting the SIM card is a straightforward troubleshooting step that can rule out this possibility. This process ensures that the SIM card is correctly positioned and making a secure connection. It’s also a good opportunity to visually inspect the SIM card for any damage or debris that might be interfering with its function.

To remove and reinsert the SIM card:

1. Power off your Samsung Galaxy phone completely.
2. Locate the SIM card tray, usually on the side of the phone.
3. Use a SIM ejector tool (or a straightened paperclip) to gently push into the small hole on the SIM tray to eject it.
4. Carefully remove the SIM card tray.
5. Take out the SIM card and inspect it for any dust or damage. Gently clean the SIM card with a soft, lint-free cloth.
6. Reinsert the SIM card into the tray, ensuring it is placed correctly in the designated slot.
7. Slide the SIM card tray back into the phone until it clicks into place.
8. Power on your Samsung Galaxy phone and wait for it to reconnect to the network.

After reinserting the SIM card, make a test call to see if the call drop issue has been resolved.

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8. Clear the Phone App Cache¶

Like many applications, the Phone app on your Samsung Galaxy phone utilizes a cache to store temporary data. This cache is designed to speed up app performance by storing frequently accessed information. However, over time, the phone app cache can become corrupted or overloaded with outdated data. This corrupted cache can sometimes lead to various issues, including performance lags, app crashes, and even problems with call functionality, such as dropped calls.

Clearing the Phone app cache removes these temporary files, forcing the app to rebuild the cache with fresh data. This can resolve issues caused by corrupted cache data and potentially fix call drop problems. Clearing the cache will not delete any of your call history, contacts, or personal data. It only clears the temporary files used by the app.

Here’s how to clear the Phone App Cache on a Samsung Galaxy phone:

1. Open the Settings app on your Samsung Galaxy phone.
2. Tap on Apps.
3. Scroll through the list of apps and find Phone. Tap on Phone.
4. Tap on Storage.
5. Tap on Clear Cache.

After clearing the cache, close the Settings app and open the Phone app. Make a call to test if clearing the cache has resolved the call drop issue.

9. Reset Network Settings¶

Resetting network settings is a more comprehensive troubleshooting step that can resolve a wider range of network-related issues, including persistent call drops. This process reverts all network-related settings on your Samsung Galaxy phone back to their default factory configurations. This includes Wi-Fi passwords, Bluetooth pairing information, mobile network settings, and VPN configurations.

If you have made custom network configurations that are inadvertently causing conflicts or instability, resetting network settings can eliminate these conflicts and potentially resolve call drop problems. It’s important to note that resetting network settings will erase your saved Wi-Fi passwords and Bluetooth pairings, so you will need to re-enter these credentials after the reset.

Here’s how to Reset Network Settings on a Samsung Galaxy Phone:

1. Open the Settings app on your Samsung Galaxy phone.
2. Tap on General Management.
3. Tap on Reset.
4. Tap on Reset Network Settings.
5. Confirm your action by tapping on Reset Settings. You may be prompted to enter your PIN, password, or pattern for security verification.

After the reset, your phone will restart. Once it powers back on, you will need to reconnect to your Wi-Fi networks and re-pair your Bluetooth devices. Make a call to check if resetting network settings has fixed the call drop issue.

10. Check for Software Updates¶

Software updates are crucial for the optimal performance, security, and stability of your Samsung Galaxy phone. Manufacturers regularly release updates that include bug fixes, performance improvements, and new features. If you are experiencing call drops, it’s possible that a software bug in your current phone software version is contributing to the problem.

Installing the latest software updates can resolve known bugs and improve overall system stability, potentially fixing call drop issues. Software updates often contain patches that address various issues, including network connectivity and call stability. It is recommended to keep your Samsung Galaxy phone updated to the latest software version available.

Here’s how to check for and install software updates on a Samsung Galaxy phone:

1. Open the Settings app on your Samsung Galaxy phone.
2. Scroll down and tap on Software Update.
3. Tap on Download and Install.

Your phone will check for available updates. If updates are available, follow the on-screen prompts to download and install them. The update process may take some time and your phone may restart several times during the installation. After the update is complete, test your phone by making calls to see if the call drop issue has been resolved.

11. Contact Your Telecom Operator¶

If you have diligently tried all the troubleshooting steps outlined above and are still experiencing persistent call drops on your Samsung Galaxy phone, the final step is to contact your telecom operator. At this point, it’s possible that the issue is not with your phone itself, but with your network service or account.

Your telecom operator has access to network diagnostic tools and account information that can help identify and resolve issues that are beyond your troubleshooting capabilities. They can check for network outages in your area, investigate potential problems with your SIM card or account provisioning, and provide specialized technical support.

When you contact your telecom operator, be prepared to provide them with the following information:

• Your account details: Account name, phone number, or account number.
• Device information: Make and model of your Samsung Galaxy phone.
• Problem description: Clearly explain that you are experiencing call drops and when the issue occurs.
• Troubleshooting steps taken: Inform them of all the troubleshooting steps you have already tried from this guide.

The telecom operator will investigate the issue and guide you through further troubleshooting steps or provide a solution. They may suggest replacing your SIM card, investigating your account settings, or escalating the issue to their network technicians.

By systematically working through these troubleshooting steps, you should be able to identify and resolve the call drop issue on your Samsung Galaxy phone. If you find a solution that works for you, or if you discover another method not listed here, please share it in the comments below to help other Samsung Galaxy users experiencing similar problems!